Refund Policy

Fees, credit compensation, refund and unlawful conduct

The users may purchase token packages to spend in the available areas of, therefore the selection of services must be preceded of the consultation by the user of the correspondent content, price list and means of payment made available on the website.
Users may use the option Buy Tokens during private chat with users. The use of this feature will allow users’ to, immediately and manually, top-up their token balance with the chosen package during the conversation.
Users may also use the Buy Tokens feature to enjoy private chat without interruption
For banking expenses information, each user should consult directly his/her bank.
Hablario.com will not take responsibility for any difficulty occurring outside Hablario.com
Any complaint must be placed, within 24 hours counted from the occurrence, at Hablario.com - Customer Service. Given the complexity and particularities of the procedure to determine the righteousness of the complaints placed after the referred 24-hour period, these shall only be acknowledged in cases of force majeure.
• Hablario.com - Customer Service team may, whenever deemed necessary, carefully investigate reports and other data at its disposal, resorting to any existing means for such effect.
In accordance with the user’s express waiver of withdrawal/cancellation right pursuant to clause 4.2 to the present Agreement, no refund or cancellation request will be accepted in the case the user has begun to consume the token package purchased. Some refunds are however possible subject to the conditions set forth in the following clauses
• Hablario.com will only compensate/refund tokens in the amount proportionally determined in accordance to the price paid and problem effectively reported when any token is lost due to dysfunction of Hablario.com.
Notwithstanding the above, Hablario.com will not be liable for any defamatory, offensive or illegal conduct of any user, or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, alteration of or use of records, whether under contract or tort theory, or under any other cause of action, for any amount over and above the amount paid by the user to Hablario.com.
Under no circumstances, including, but not limited to, negligence, shall Hablario.com or any of its related, affiliated companies be liable for any direct, indirect, incidental, special, consequential or punitive damages that result from the use of, or the inability to use the service, without prejudice of the established in the present clause.
Cases of dishonest behavior related to online transactions are handled with high priority keeping, however, in mind the user’s privacy. Such cases may be outsourced to companies specialized in this field.
The user accepts that in case of any fraudulent transaction Hablario.com has a right to use all available information at its disposal during any kind of legal procedure. Including, without the claim of completeness, browser history, IP and email addresses and any other traceable activity. During such legal procedures Hablario.com might involve other, professional investigator parties and share certain information in order to comply with law requirements, vindicate its rights and represent the best interests of its Customers. The user will stay liable for investigation or collection costs related to any fraudulent transaction.
Hablario.com grants full cooperation to legal authorities investigating fraudulent transactions and other matters falling under legal jurisdiction and responds to subpoenas and court orders. For this reason, users may only use their own payment methods on our websites.
Please take into consideration that Hablario.com reserves the right to round payments to be paid as a compensation / refund, and therefore, Hablario.com shall be entitled to apply rounding.
All currency and transaction related costs are included in the displayed price of token packages. Hablario.com reserves the right to modify the prices incurred from the fluctuations of currency exchange rates.
Please note that the abusive exercise of the credit card and/or e-mail address validation may lead to the termination of this Agreement by the website operator with the user.